Our Services

01

Enterprise-Grade Cybersecurity & Threat Protection

Defend your business with layered, proactive security that stops threats cold.

  • Mimecast — Email & Collaboration Threat Protection, Security Awareness & Training, Insider Risk Management & Data Protection, and Data Compliance & Governance.
  • Huntress Managed Detection & Response (MDR) — 24/7 threat hunting and rapid incident response across endpoints.
  • FortiGate Next-Generation Firewall — FortiGate-60E hardware with 3-year 24x7 FortiCare and Unified Threat Protection (UTP), blocking ransomware, intrusions, and advanced persistent threats.
  • Email Security & Compliance — Mailpro archiving and security, plus full DMARC (Domain-based Message Authentication, Reporting & Conformance) implementation for spoofing prevention and deliverability.
  • Advanced Monitoring & Reporting — AdminDroid provides deep Office 365 visibility for audit-ready compliance and anomaly detection.
02

Managed Virtual & On-Prem Servers

Robust, high-availability server infrastructure you can depend on. We manage your primary and secondary virtual servers (including domain controllers and file shares) with remote and onsite support (8x5). This encompasses all current server software (Microsoft Server 2016/2019, SQL Server Standard), performance tuning, security hardening, and proactive maintenance — excluding disaster recovery add-ons. Hosted on dedicated, non-shared infrastructure for superior reliability and seamless failover.

03

Managed Network Devices & Connectivity

Keep your network fast, secure, and always available. Full management and maintenance of your networking ecosystem, including routers, switches, Ubiquiti WiFi access points, printers, and other connected devices. We handle configuration, monitoring, firmware updates, and rapid troubleshooting to ensure optimal performance, coverage, and uptime across your office environment.

04

Microsoft 365 & Cloud Productivity Suite Management

Unlock the full potential of Microsoft 365 with expert administration. Complete Office 365 portal management (8x5), including user provisioning, password resets, mobile device management (MDM), and licensing optimisation across:

  • Microsoft 365 Business Premium
  • Exchange Online (Plan 1 & 2)
  • Visio Plan 2
  • Project Plan 3 We also manage Exclaimer Cloud for professional email signatures, AdminDroid for advanced reporting and insights, and SMTP2GO for reliable outbound email relay (up to 5,000 emails/month with 30-day reporting).
05

Managed Workstations & Endpoint Devices

Empower your team with flawless endpoint reliability and productivity. Our comprehensive service covers unlimited remote and onsite support (8am–5pm) for desktops, laptops, mobile devices, printers, scanners, peripherals (including 3G cards), and VPN configurations. We include:

  • Full antivirus protection
  • Microsoft and audited third-party software support
  • Automated patch management for OS and applications
  • Proactive performance optimisation and issue prevention

Your users get rapid resolution and minimal disruption, backed by tools that keep endpoints secure and up-to-date in real time

06

Comprehensive Backup & Disaster Recovery

Your data, protected and instantly recoverable. Powered by Acronis Cyber Protect Cloud — the gold standard in cyber protection:

  • Unlimited per-user backups covering workstations, email, OneDrive, SharePoint sites, and Teams
  • Per-VM and per-GB cloud backups for servers
  • Local storage options for ultra-fast restores
  • Immutable offsite replication for ransomware resilience

We ensure business continuity with tested recovery paths, giving you peace of mind against data loss, cyberattacks, or hardware failure.

07

Scalable Cloud Infrastructure (Microsoft Azure)

Future-proof hosting with optimised performance and cost control.

Expert management of Azure-based resources, including reserved instances (e.g., D2 v3 with 10 vCPUs, 24 GB RAM, 730 GB storage), managed disks, and outbound data transfer routing via South Africa North. Ideal for virtual servers, applications, or hybrid environments — fully monitored, secured, and scaled to your exact needs.

08

Third-Party Vendor Management

Simplify complexity with a single point of contact. We coordinate and oversee all third-party vendors on your behalf, handling integrations, escalations, and performance — freeing you from the hassle of managing multiple providers while ensuring seamless operation across your IT ecosystem.

We Ensure You Are Always ON.

The three main categories for prioritisation -

The idea behind tiered support is simple: each tier handles a specific simple technical support. Tier 3 handles advanced technical issues like diagnostic testing and investigating elevated issues. When a client makes a new request, it gets routed to the help desk and assigned to the support specialist with the appropriate skills and knowledge.

  • Urgent: This category is for issues that agents must resolve immediately and cannot wait. Examples include a clients who needs help logging in to their account or a website down.
  • High priority: This category is for important issues that can wait for a few hours or days. Examples include a client who wants to change their shipping address or a website with a broken link.
  • Low priority: This category is for issues that are not urgent and can wait for an extended period. Examples include a client who questions how to use a product or a website with cosmetic errors.

01

Tier 1 Support

Client inquiries that require some knowledge or guidance but don’t need technical expertise. These questions are still basic. Examples include:

  • Answering questions about products and services
  • Assisting customers with setting up accounts
  • Providing basic troubleshooting advice for common issues
  • Fixing any small issues regarding Microsoft products

02

Tier 2 Support

Tier 2 support are inquiries that require more technical expertise. These issues often take longer to answer and need a more in-depth understanding of the product or service. Examples include:

  • Guiding client on how to use specific features
  • Troubleshooting complex client problems
  • Dealing with client complaints about product functionality

03

Tier 3 Support

Tier 3 inquiries require high-level technical expertise or are customer escalation issues. These can be difficult to answer and may take several days or weeks to resolve. Examples include:

  • Investigating Microsoft products or server issues 
  • Identifying root causes of client issues
  • Creating custom solutions for client problems
  • Hardware and Network issues

04

Tier 4 Support

Tier 4 inquiries require intervention from a third party. These can be difficult to answer and may take several days to resolve. Examples include:

  • Microsoft Product Key Issues 
  • Area wide Network Issues

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